Return Policy
Effective Date: 01-24-2025
Last Updated: 01-4-2025

1. Overview

At iBid Auto, we strive to ensure customer satisfaction by providing high-quality used OEM auto parts, vehicle history reports, and used cars in the U.S. This Return Policy outlines the eligibility criteria, process, and terms for returning products purchased from iBid Auto. Please read this policy carefully before making a purchase.

2. General Return Policy

Due to the nature of our products, different categories have specific return policies:

• Used OEM Auto Parts: Returns accepted under specific conditions.
• Vehicle History Reports: Non-returnable and non-refundable.
• Used Cars: All sales are final unless stated otherwise in writing.

3. Eligibility for Returns

To be eligible for a return, the following conditions must be met:

• The item must be in its original condition and packaging.
• The return request must be initiated within 15 days from the date of delivery.
• Proof of purchase is required (order number, invoice, or receipt).
• Certain items, such as electrical parts, may not be eligible for return unless defective.

3.1 Non-Returnable Auto Parts

The following used OEM auto parts are not eligible for return unless they arrive defective or do not match the ordered specifications:

• Engine Assemblies
• Transmission Assemblies
• ABS (Anti-lock Braking System) Modules
• Steering Columns
• Axle Assemblies
• Drive Shafts
• Headlights & Lighting Assemblies
• Differential Assemblies

For these items, customers must verify compatibility using their VIN (Vehicle Identification Number) before purchase. We strongly recommend using our best VIN decoding tools to ensure the correct part selection.

4. Return Process

To initiate a return, follow these steps:

Step 1: Submit a Return Request

Contact our customer support team at [Insert Email/Phone] to request a return authorization (RA) number. Provide the following details:

• Order number
• Description of the item being returned
• Reason for return
• Photos (if applicable)

Step 2: Packaging and Shipping

• Ensure the item is securely packaged in its original packaging to prevent damage.
• Include the RA number on the return shipping label.
• Ship the item to our designated return address. Customers are responsible for return shipping costs unless the item was incorrect or defective.

Step 3: Inspection and Processing

• Once we receive the returned item, our team will inspect it within 15 business days.
• If approved, a refund or replacement will be issued according to the refund policy below.

5. Refund Policy

5.1 Refund Methods

Approved refunds will be processed as follows:

• Original Payment Method: If paid via credit/debit card or PayPal, refunds will be issued to the original payment source within [Insert Number] business days.
• Store Credit: Customers may opt for store credit for future purchases.

5.2 Deductions and Fees

• Restocking Fee: A restocking fee of [Insert Percentage]% may apply to certain returned items.
• Shipping Costs: Original shipping fees are non-refundable.
• Damaged or Incomplete Returns: If the returned item is damaged due to improper packaging or missing components, a partial refund may be issued.

6. Defective or Incorrect Items

If you receive a defective, damaged, or incorrect item, please contact us within 15 days of receiving your order. We will arrange a replacement or refund at no additional cost.

Requirements for defective returns:

• Must include photographic or video evidence of the defect.
• Electrical components will be tested before approval for a return.
• If an exact replacement is unavailable, a full refund will be issued.

7. Warranty Claims

Certain used OEM auto parts may come with a limited warranty. Please refer to the product description or contact customer support for warranty details. Warranty claims must be submitted with proof of purchase and evidence of defects.

8. Dispute Resolution

If you are dissatisfied with the outcome of a return or refund request, you may escalate your claim by contacting our dispute resolution team at [email protected]

9. Changes to This Return Policy

We reserve the right to modify this Return Policy at any time. Any changes will be posted with the "Last Updated" date. Continued use of our services constitutes acceptance of the revised policy.

10. Contact Us

For any questions about our Return Policy, please contact us at:

iBid Auto
7901 4th St N, St. Petersburg, FL 33702
[email protected]
888885-IBID

Thank you for choosing iBid Auto. We appreciate your business and are committed to ensuring a fair and transparent return process.